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How to complain about PV inverter companies

How to complain to a company

1. Contact the company Whether you''ve got an issue with a faulty product, poor service or price rises, your first step is to contact the company in question. It''s best to put your complaint in writing, either in a letter or by email.

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2. File a complaint with the state Attorney General office These state offices are usually set up to receive consumer complaints about businesses operating in the state. Check with your local Attorney General office website to see if they

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Dispute resolution

4. If the company is a New Energy Tech Consumer Code approved seller you can also lodge a complaint to the Clean Energy Council. If the company is a Solar Accreditation Australia accredited installer, you can lodge a complaint to Solar

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How to complain about PV inverter companies [PDF]

6 FAQs about [How to complain about PV inverter companies]

How do I complain about my energy supplier?

Your supplier will get in touch with you if they need any more details about your complaint. They should send you a ‘decision letter’ or ‘letter of deadlock’ within 8 weeks. This explains how they’ll deal with your complaint. You can complain to the energy ombudsman after complaining to your supplier if you:

How do I make a complaint about a solar installation?

When making a complaint it is useful to have the following information: The date of installation may be present on installation paperwork and may also be on the energy efficiency measure, such as the loft installation, the boiler, or the Solar PV inverter. Please contact the ECO team ([email protected]) to raise a Subject Access Request.

What happens if a customer complains about an energy company?

They may try and close the complaint by thanking you for your ‘feedback’ or asking if you’re happy with the outcome of the call. Sometimes, energy companies will give compensation to a customer that has a justified complaint about the service they have received. The decision about whether to pay compensation and how much is made by energy supplier.

Should I raise a complaint with my gas or electricity supplier?

Even if you raised your complaint directly to the supplier you can still use Resolver to follow up on your complaint. There are many reasons why you might want to raise a formal complaint with your gas or electricity supplier. Some of the most common are when they: Don’t contact you or provide information within the specified time.

What if I have a problem with my energy supplier?

If you have a problem with your energy supplier or network operator, contact them and explain what you would like them to do to make it right. They should have a formal complaints procedure process on their website or on your energy bills that explains how to do this.

What if I am not satisfied with my energy complaint?

If you are not satisfied with how your complaint has been dealt with by your energy company, you can register your dispute with the Energy Ombudsman. This is an independent organisation which acts as an impartial mediator to resolve disputes between consumers and energy suppliers.

Solar Pro.