How to complain about photovoltaic inverter manufacturers
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4 FAQs about [How to complain about photovoltaic inverter manufacturers]
How do I make a complaint about a solar installation?
When making a complaint it is useful to have the following information: The date of installation may be present on installation paperwork and may also be on the energy efficiency measure, such as the loft installation, the boiler, or the Solar PV inverter. Please contact the ECO team ([email protected]) to raise a Subject Access Request.
When can I complain about my energy supplier?
You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can. You can register your complaint to the energy ombudsman:
What if I have a problem with my energy supplier?
If you have a problem with your energy supplier or network operator, contact them and explain what you would like them to do to make it right. They should have a formal complaints procedure process on their website or on your energy bills that explains how to do this.
Who can I contact if I have a problem with my electricity?
Depending on what the problem is, you can complain to either your energy supplier (the company that provides your energy) or network operator (the company responsible for the pipes and wires that carry electricity and gas). If you are not sure who to contact, follow the instructions on our Find your energy supplier page.
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