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How to complain about the person who installed the photovoltaic panels

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Once you have installed your energy generator why not tell us how you found the experience? You can give us feedback either on-line on using hard copy here. If you wish to log a complaint about one of our members you can do that here.

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How to complain about the person who installed the photovoltaic panels [PDF]

6 FAQs about [How to complain about the person who installed the photovoltaic panels]

How do I make a complaint about a solar installation?

When making a complaint it is useful to have the following information: The date of installation may be present on installation paperwork and may also be on the energy efficiency measure, such as the loft installation, the boiler, or the Solar PV inverter. Please contact the ECO team ([email protected]) to raise a Subject Access Request.

How many complaints are there about solar panels?

Debbie Enever, from the Financial Ombudsman Service, said: "We have got about 2,000 complaints about solar panels at the moment and more coming through every week." Loans for solar panels were taken out through Barclays Bank, which said: "We always seek to ensure customers are satisfied with our financial products.

How do I complain about my energy provider?

It’s the provider’s job to look into your complaint for you. Their contact details are on your Energy Performance Certificate. Contact the Green Deal Ombudsman if your complaint has not been resolved within 8 weeks, or if you are not happy with the provider’s response.

What should I know before submitting a complaint?

Before submitting a complaint, please ensure you have read the Important Information to ensure this is a matter which can be addressed by RECC. This dispute resolution process may be used by domestic consumers only. This form is used by the Renewable Energy Consumer Code as a summary record of your complaint and any action taken.

How do I file a complaint against a RECC member?

Registering a complaint online If a consumer is not satisfied with how a RECC member has handled their complaint, and the complaint is about issues linked to the Consumer Code, they should direct it to the scheme administrator by filling in a Complaints Registration Form online here. Registering a complaint by post

Who should I contact if I have a solar installation?

If you have an installation which is solar photovoltaic (PV) or wind with a Declared Net Capacity (DNC) of 50kW or less (e.g. you’re a homeowner with solar panels on your roof) you should contact your FIT Licensee. You can find contact details for FIT Licensees on our FIT licensee contact details page We take allegations of fraud very seriously.

Solar Pro.