How do I contact puredrive energy?

Call us now on 01386 577845 or complete the form below At Puredrive Energy, we take feedback and complaints seriously to ensure we provide the best supporter care. We aim to handle complaints sensitively, consistently, and promptly. All complaints are acknowledged, recorded, investigated fairly and resolved whenever possible.

How good is puredrive electrical service?

Replacment units have been provided under warranty, and fitted by Puredrive staff in a very timely manner. Technical support provided by Jack to our local installer Cavin at Doyle Electrical Services has also been first class. Excellent service from all concerened.

Does puredrive support a faulty battery?

Great support for a battery issue. After a bit of toing and froing with updates to the inverter and battery firmware, eventually one of the battery packs was identified as faulty. Puredrive support organised a replacement battery to be shipped next day and use the packaging to return the defective battery. All organised by puredrive.

What happened to puredrive & Duracell?

Puredrive has recently merged with Duracell, and we required new marketing material. It was a pleasure speaking to Jack, who got everything organised efficiently, 5 * service. Date of experience: May 17, 2024 One of my five DC2 batteries died (the green LED wasn't lighting) after 14 months of use so Pavel was sent to check it out.